POSTCAKE.com FREQUENTLY ASKED QUESTIONS


Can I change my images once I’ve placed my order?
Unfortunately, we are unable to amend images once the order has been placed.

What size should my images be?
The images you upload should be between 500-1000px and no more than 8MB.

Where can I upload photos from?
From Instagram, Facebook, Snapchat and your desktop / camera roll. You can upload 1 image per PostCake.

How long will it take for my PostCake.com to be delivered?
All our orders are handcrafted with love and care. We aim to bake and send all orders placed before Midday (excluding weekends and bank holidays) on the same day. All orders placed after 2pm are shipped the next working day.
The delivery estimates are as follows:

  • 1 to 3 days. Orders are sent Royal Mail first class. 95% arrive the very next day.

Does PostCake.com need to be signed for when delivered?
Nope. PostCake.com are designed to fit through your letterbox meaning the recipients gift will be waiting for them when they arrive home.

Where can I cancel my order?
You can cancel your order providing it hasn’t already been printed, please check the Order Status tab to track your PostCake.com production.